Aftersales Manager

Position Type

Full Time, Permanent

Level/Salary Range


Date Posted

March 2022

Job Category




BSA Motorcycles is at an exciting point in its history with the brand having just been relaunched to the world, releasing the first new model, the Gold Star, and we are just getting started. We are looking to build the BSA team to manage the business into the future in key areas.

Roles & responsibilities

  • Responsible for all aftersales areas of the business for the BSA Motorcycle brand in support of the distribution channels and dealer networks.
  • Be central to managing and developing the warranty process for the brand with all stakeholders.
  • Work with key partners and internal departments to optimise parts supply through distribution channels to the end user.
  • Plan, schedule and manage the implementation of technical training for all partners of BSA.
  • Effective management of all customer issues.
  • Provide monthly reports to senior management on key aftersales metrics.
  • Effective management of the agreed brand aftersales budget.

Essential Skills & Experience

  • Experience working in an aftersales role for a motorcycle manufacturer.
  • Motorcycle dealer network aftersales experience and knowledge.
  • A passion for the role, the brand, the development opportunity available as well as the product.
  • Experience in working with and managing a dealer network.

Attitude & abilities

  • Ability to be dynamic with a can-do attitude
  • Passionate about the product, the role and the potential
  • A team player able to work with different characters, personalities, and levels of seniority on a day-to-day basis.

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BSA Motorcycles